Terms and Conditions of Sale

The seller is the shop identified on this page and during checkout. Shops-DZ provides the technical tools for the online shop; the sales contract is between the customer and this seller.

Key characteristics, images, price and availability are shown on each product page. Images are illustrative; small differences in appearance may depend on the customer’s display.

Item prices and applicable delivery charges are shown in the shop’s currency. The total and any additional charges are displayed before the order is confirmed. If a price is clearly incorrect or an item is unavailable, the shop may need to contact the customer.

Before confirming, the customer checks the items, quantities, contact details, delivery address and total. An order is recorded when submitted; the shop may contact the customer to confirm it or request a necessary correction.

The customer receives the order information shown by the shop. The customer must provide accurate contact details and remain reachable for delivery updates.

Available payment methods are those shown during checkout. If cash on delivery is offered, payment is due to the carrier or shop at the time stated when the order is confirmed.

The amount due is the total shown in the confirmed order summary, including charges communicated before the order is submitted.

The shop delivers to the address and within the areas stated during checkout. Applicable charges, options and estimated delivery times are shown before confirmation. Timing may vary by destination, carrier and product availability.

The customer must check that the delivery address is accurate and follow the receiving instructions. For delivery difficulties or delays, contact the shop using the details on this page.

To request cancellation, an exchange, a return or a refund, the customer should first contact the seller and follow the instructions for the order. Applicable conditions and time limits depend on the product, the information provided by the shop and mandatory rules in force.

This page does not limit rights granted to the customer by applicable law. No single withdrawal or refund period is stated here for every product category and country.

Any applicable statutory warranties remain the seller’s responsibility. Details, exclusions and duration of any additional commercial warranty are stated on the product page or in documents supplied with the product.

For a complaint, a product question or a delivery issue, contact the seller and include the order number and relevant details.

Information provided with an order is used to process it, communicate with the customer, arrange delivery and provide after-sales support. The shop and service providers needed to fulfil the order must use this information in accordance with applicable data-protection rules.

If a disagreement arises, the customer and seller should first try to resolve it amicably. Otherwise, mandatory rules and the competent court under the applicable law apply.